case study: the objective isn’t always to save cost, but this is usually an outcome

When the IT Director of our first client, a major distribution company, asked us to restructure his IT department to ensure it was more customer-oriented, we hardly thought that cost savings would be one of the major outcomes. As part of our project we reviewed not only its staffing and how the entire department operated, but also contracts with third-party service providers. As a result of our initiatives the department was restructured so that it was more efficient but we were also able to identify significant savings both within the client’s IT operation and also from third-party providers. The result: a more efficient department, providing a better service to the business but with significantly reduced running costs.

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